FAQ
FAQ
Q. Where is Sestra Jewelry located?
We are based in and operate from Florida. The U.S. operations run from Fort Lauderdale. Here, our team of experienced and skilled goldsmiths meticulously crafts each piece of jewelry with utmost care.
Q. Which materials are used in your jewelry?
Our jewelry are made of 14K gold and real diamonds and gemstones only, for lasting a lifetime and a shine that never fades away. Our jewelry is 100% genuine; we do not use gold vermeil or gold-plated metals.
Q. Can I order custom or personalized jewelry?
Absolutely. We have a specialized collection of customizable jewelry, including name necklaces, initial bracelets, birthstone rings, and more. They can be made to order if you have a unique style in mind. Visit the personalized jewelry page for more information.
Q. Are there any warranties or returns on your products?
Our jewelry is quality assured. For more details and information about our warranty, exchange, and return policy, check out this page.
Q. How can I contact you?
We work on a customer-first approach. However, if you have any queries or issues, you can reach out to us through:
General inquiries & wholesale: info@sestrajewelry.com
Order support: help@sestrajewelry.com
Phone: +1 (914) 352‑1671
Q. Do you offer free shipping?
Absolutely. On every order above $200 that is to be shipped within the U.S., we offer free shipping.
Q. How long will it take for my package to reach me?
The shipping time can vary according to your order and address. Personalized and custom jewelry need extra processing time. For getting accurate details about the shipping timeline, please contact us beforehand.
Q. Do you offer gift cards?
Yes, we do. Our digital gift cards make for the perfect gifts for special occasions. If you are interested in purchasing our gift card, you can buy it directly here.
Q. How should I store and care for my Sestra jewelry?
We recommend that you remove your jewelry before swimming, working out, or applying lotions. Make sure to protect it from hard water, harsh chemicals, and sweat. Although 14K gold and diamonds are durable, make sure to store them in a linen pouch or a proper jewelry box so that they last longer, beautifully.
Q. Can I track my order?
We do offer a tracking feature on our website to help you track your order. You can find and use it under the “Track Your Order” link on our website to keep a check on the status of your shipment.
Q. What collections do you offer?
There is a wide range of jewelry available, from hoops, piercings, long earrings, anklets, bangles, finger bracelets, charms, and rings. Additionally, we also offer a specialized collection of Evil Eye, Tennis, Rainbow, and Personalized jewelry.
Q. Do you have a loyalty or insider program?
Absolutely! On joining our insider program you get multiple benefits, an early access to our new collections and promotions. Plus, we also offer a 10% discount on your first order. You can use the code SESTRA10 to avail it.